- Customer Testimonials
We are constantly delighted with the overwhelming support shown by our customers. We love to hear our customers tell us that they appreciate the effort we put in to customer service and sourcing the best products at low prices. So we would like to say a BIG thank you for all the great support you have given us. It made us determined more than ever to provide you real value for money products and services.
The feedback and comments on this page are genuine. We do not edit. We do not spice it up. We don't even change the spelling, font size or type. The only change is that we will not publish the full name of our customers for obvious security reasons and privacy protection. These comments are the reflection of our core mission and credibility – real, registered and qualified vets since 1999 with a decade of customer service excellence.
Here is some of our most recent feedback!
Your service is first class the delivery was amazing all the way to Scotland prices are very good.
Just a quick thanks and "well done" to the team.
I just received my order and even though I only live over at Tewantin, it did arrive super quick (overnight) and the price was excellent. It's great to see a local online business handling it's affairs with such efficiency and professionalism. The associated email updates are informative and keep the customer in touch with the order process.
Keep up the good work and thanks again.
15 July 2011
I have just received my order from you, and would just like to say thank you very much for the umbrella! That is a brilliant idea! My son is constantly borrowing my umbrella, and so now I can use your lovely blue one.
Thank you again!
28 June 2011
I just wanted to comment on your excellent service. I placed my order on Wednesday night and received it this morning (Fri). I'm shocked but very appreciative of the prompt service. Quite impressed with the delivery fee also. Will definately be back.
17 June 2011
Your customer service and prompt delivery is outstanding!
Thank you (from a very happy customer)
6 May 2011(ViaFacebook)
I don't get my dogs and cat wormers, flea treatment anywhere else especially if ive been a bad mum and left it late cos ur prompt service guarantees my babies don't miss out!!
Thank you Vet Shop Australia. Your customer service is fantastic. Phoned and asked dog related question. Answered immediately and reassured me I was doing the right thing.
So 10/10 from me for your WONDERFUL FRIENDLY customer service.
:-) :-) :-)
14 April 2011(ViaFacebook)
Dear Vet Shop Australia team,
My name is Alex, I live in Rockhampton, and I have been a happy customer of VSA for about a year.
Not long ago, we were inundated by the floods, and it has been devastating. We have been struggling financially, and with all the bugs around we were worried that our cats would be infested with fleas. To log on and find that you have been generous enough to provide a flood support discount is fantastic! We truly appreciate it, and I shall continue to recommend your site to friends and family.
Thank you very much for your support and understanding!
Please find attached a snap of some of your happy customers
15 February 2011
Bought some Capstar tablets for my small dog on Friday and they arrived next business day. He has the fleas and it was important to get him some help ASAP and Paypal support only made it easier.
13 December 2010 (Via Facebook)
I have received my order. Thanks for such prompt responses, I appreciate your good customer service.
4 November 2010
Bought some Capstar tablets for my small dog on Friday and they arrived next business day. He has the fleas and it was important to get him some help ASAP and Paypal support only made it easier. Thanks!
13 December, 2010
My beautiful boy just recieved his new Squeaky Jack toy......He is SO excited, he's running around the house playing with his new toy. Thank-you so much :)
6 December, 2010
Just got the new Squeaky Jack toy. my girl loves it so much she doesnt want to share with the other 2 and is sitting on it so they cant get it. Funny thing is every time she sits on it, it sqeaks. Thank you vetshop for a toy that no only amuses my dog but also me
6 December, 2010
I just wanted to send a quick thank you for making the prices cheaper than the vets.
I have saved around $40 on my flea and worming.
It was very easy to order and check out and the products really easy to find.
Thanks again, I will be telling my other pet lovers about your service.
28 May 2010
Just to say thanks to Robyne for your great advice for treating Mclay’s flea problem …. Top service
7 April 2010
I dont normally do this, but I was amazed that even during a postal
strike my order arrived less than 2 days after I ordered. We'll be
recommending you to everyone with pets! Demps & Ange
24 December 2009
I write to complement you on your staff. The lady who helped me on the phone was polite and helpful and not only knew your products, but also where Kenmore was! A pleasant change from outsourced call centres who know nothing about the products they sell or even the country the customers come from.
George M TXXXXXX JP
3 September 2009
Parcel received safe and sound. Thank you.
P FXXXXXX (Mrs).
28 August 2009
Hi, Just wanted to say how happy am with your service, Your
worming/flee products are so much cheeper then in the pet stores, I
can purchase treatments from you for both my cat and dog for the same
price as just one product in store. Your p&h cost are excellent to and
I recieved my package with in two days of ordering. Thanks
5 Aug 2009
received my (take 2) order
thank you so much for including the additional product
your assistance and proactive response to my address mistake is much appreciated
look forward to purchasing more product with your company in the future
30 July 2009
Hi Guys, just wanted to thank you for your amazingly fast service, i ordered yesterday before lunch and got it today, just after lunch. Wow. It does not get much better than that.I am recomending you all to my freinds. Thanks again Jaquie O
29 July 2009
Thank you so much Vicki, I really do appreciate you accepting the exchange. You have gained a happy and loyal customer, I will be sure to tell me friends.
25 May 2009
Thankyou so much I received my Advantix today, and my son on Macleay Island in Redland Bay received his Cat Advantage to day also. That is amazing! what great service Wow I am very impressed. I used to use another website for my dog flea/tick treatment which charged $1.00 less than you do, however their postage and package was $2 extra so your site is cheaper and better service
11 March 2009
Thank you very much for your prompt service.
21 Jan 2009
Order arrived today. Thanks for getting it out so quick and your help on the phone.
15 Jan 2009
I've used your website twice before and I found you to be really good and significantly cheaper than buying pet items in person. Particularly Frontline Spray. Suki says ‘Ruff’!
Thanks heaps, Philippa H.
12 Jan 2009
Just a quick note to say how happy I am with you guys. I worked out that over my last 3 orders I’ve saved $210.00! Every bit helps when you have 5 dogs and 2 cats! Anyway keep up the good work.
9 Jan 2009
Arrived this morning, many thanks for the speedy excellent service.
6 Jan 2009
Received with thanks.
Very impressed with your customer service and I will be recommending.
31 Dec 2008
Received it today with many thanks.
All the best for Christmas and the New Year.
24 Dec 2008
Thank you so much for the lovely greetings and I would also like to wish you all a
very happy xmas and a very happy, healthy prosperous New Year.
23 Dec 2008
thank you for yr Season's greetings, wishing you Merry Christmas and all the best
23 Dec 2008
Dear Vetshop people
Thank you for the good wishes. Merry Christmas to you all and may
2009 be a prosperous year.
23 Dec 2008
Thanks for the great service. I love shopping with you guys.
22 Dec 2008
thank you for your lovely xmas wishes.
a merry xmas to you all and a happy new year
22 Dec 2008
Thank you for your christmas wishes & the same
to you and your staff cheers guys x
22 Dec 2008
Thanks very much. Thanks for your prompt delivery throughout the year and your
friendly service. Merry Christmas to you all.
22 Dec 2008
I only used you for the very first time recently and I have to say your
service was the best I have ever encountered and I will be recommending
you to all pet owners I know !!
22 Dec 2008
Thank you for you all at Vet Shop Australia
for your great service throughout the year.
Our border collies, Millie and Suzie, really appreciate your commitment to their
Thanks for everything.
Merry Christmas and a Happy New Year.
22 Dec 2008
Just wanted to say WOW!!!!...........What a fantastic service! The items we
purchased came this morning, thank you. It was a very speedy delivery. Will
definatly purchase your products again and recommend you to all our friends.
Again Many Thanks,
18 Dec 2008
got the package yesterday - thank you so much for that! No matter about not having
the original package - it's pretty silly of Australia Post to think that anyone
would keep something like that. It would help if they did their job properly!!!
Have a wonderful Christmas,
13 Dec 2008
Thank you for your prompt service, i received my package this morning and i will be
recommending your website to all my pet loving friends.
10 Dec 2008
Please tell us what you think about our service. You can even include a photo of your pet (jpg or gif format - max file size 2MB).
Testimonials are not edited or modified in any way. Testimonials appear in our website at our discretion.
We'd also love to hear what you think about our service, so please use the feedback form below, and let us know what you think (you can even include a photo of your pet!).