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VetShopAustralia Celebrates 15 Years in Business

Media release:  13 November, 2014

VetShopAustralia Celebrates 15 Years in Business

This month Sunshine Coast online retailer VetShopAustralia celebrates 15 years of supplying pet medications and supplies to pet families around Australia; and the world. 

“15 years in the business is a long time and believe it or not I still love it; I love our team and I love the work we do,” Dr Mark Perissinotto, co-founder and head Veterinarian said.

When VetShopAustralia commenced operation in 1999, the same year as EBAY Australia and seven years before Facebook’s worldwide launch in 2006,  Australian customers just weren’t ready, like their US and UK counterparts, to shop online.

“In 1999 I intended on running a small, part-time online pet supplies business with my brother.  During the day I worked as a vet and at night I’d fill a few VetShopAustralia orders.”

However by 2003, as Australian customers began embracing the wonders of e-commerce, Dr Perissinotto quit his job as a vet and took over the full time role of sourcing, packaging, sending, marketing and managing VetShopAustralia’s burgeoning online business.

From humble beginnings with one computer and one desk, VetShopAustralia today employ 14 staff with a head office and a 550m2 distribution warehouse located in Forest Glen, on Queensland’s Sunshine Coast.

Dr Perissinotto attributes his company’s ability to thrive in a highly competitive online industry to the passion he and his staff have for e-commerce and customer service, and to the company culture that he and his team foster. 

“People make the difference.  I couldn’t be more proud of my team, especially the way they are committed to customer service and excellence and developing strong customer and client relationships.”

VetShopAustralia’s many years of experience in online shopping and its keen sense of its customers' needs has also helped position the company as a forerunner for e-commerce in Australia.

“We are truly grateful for our loyal customers many of whom have continued to shop online with us to this very day,” Dr Perissinotto said.

Moving forward, VetShopAustralia plans to utilise on its traditional business logic and strategy, combined with high calibre and innovative web-based technology solutions, to provide quality pet supplies to even more pet families around Australia; and the world.

“We’re extremely proud of what we’ve achieved over the last 15 years and with a major business win this quarter, moving forward into 2015 will be transformational for VetShopAustralia. I can’t wait for the next 15 years.”

About VetShopAustralia

VetShopAustralia is an online pet retailer that has been proudly serving Australian pet owners since 1999.  With its head office and distribution centre located in Forest Glen, on Queensland’s Sunshine Coast, VetShopAustralia stock a huge range of over 900 pet-related products; including international brand name animal health products such as Frontline Plus, Advantix, Revolution and Advocate. 

2009: Winner; Australian Online Retailer of the Year Award
2011: Winner; Telstra Business Awards People’s Choice Award
2013: WOMO Service Award

2014: WOMO Service Award
2014: Finalist; Telstra Small Business Awards
2014: Finalist; Sunshine Coast Business Awards


Further information
Media Contact: Naomi Szabo 07 5453 4840
[email protected]
Address: 5/42 Owen Creek Rd | Forest Glen QLD | 4556