COVID-19 UPDATE

Delivery Delays Warning (17 April): Unfortunately, because of the pandemic restrictions, Australia Post and courier services are advising all consumers within Australia to expect significant delays in the delivery of parcels and mail of up to an additional 1 to 2 weeks.

These delays impact all retailers and all deliveries in all locations. Actually delivery times may vary, but orders that previously arrived in less than a week may now take 2-3 weeks or more.

Even Express Post is experiencing delays and you should not expect overnight delivery of express post parcels.

If you live outside Australia, unfortunately we have been advised that delivery may be up to 4 weeks longer than usual due to additional hygiene controls and reduced air and road traffic, so you may need to allow up to 6 weeks for your order to arrive.

We continue to dispatch orders as quickly as possible (usually same day or following business day) and orders are getting delivered, but it will take longer than usual and we recommend you factor these delays into your ordering schedule. We appreciate your patience in this difficult time.

TO OUR VALUED CUSTOMERS,

We here at VetShopAustralia wanted to take a minute and update you on the steps we were taking as a business to minimise the spread of COVID-19 and lessen any impact this may have on our ability to supply you with the pet products you need.
At this time we are expecting that most of our customers will not be inconvenienced by supply issues, provided everyone stays sensible and does not hoard.
 
We have had at least one supplier announce that they are implementing a “fair share policy” and will be proactively restricting the purchase of certain items. We will continue to do our best to fill all orders as and when they come in.
 
In our offices, staff are continuing to receive, pack and dispatch orders, and answer your queries via phone or email. We have implemented more stringent hygiene practices and would encourage our contractors and customers to do the same to help slow the spread of this virus.
 
Look after yourself, your family and friends, and your neighbours.


- Dr. Mark Perissinotto


If you are worried about the Coronavirus and your pet, you can read our article here.

To read an update from Australia Post see here.